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Virtualisation of the Contact Centre through Unified Communications

11:30 AM - 11:50 AM | IP Contact Centre Feature

Chris Barrow - Product Marketing Manager, Avaya

Improve efficiencies and reduce costs through home agent working. Explore how extending your contact centre beyond the office can motivate your employees, decrease absenteeism, cut attrition and support in light of disaster recovery.
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Interactive Business Briefings. In association with Nortel Feature Area. IP Business Centre of the Future. Sponsored by Avaya UC Live. See Unified Communication in action: in the office; from home; or an internet cafe. Presented by Microsoft Complete Communications Centre - Brought to you by BT and Cisco