London Overground Rail OPerations Ltd required a scalable, cost effective communications solution, that both mirrored and enhanced the company's attributes of customer care and efficient service. They required a new business phone system in their new offices for 100 people, and after speaking to Voicenet Solutions decided to go with hosted VoIP, who installed the solution within 6 weeks.

The communications industry is evolving with lightning speed. As the dream of convergence – from bundled voice, data, and video services to integrated wireline and wireless technologies – becomes a reality, the pressure on domestic and global market players is reaching unprecedented levels. To keep up with next generation demands, communications companies must be innovators – not only with what they offer to their customers, but also with how they run their internal operations.

Diagnostic Products Corporation (DPC) is a worldwide provider of medical immunodiagnostic tests and equipment.

Carolyn Walker, Deutsche Bank's Chief Operating Officer of North American Equity Sales, finds herself in a dilemma many of today's organizations share - how to keep costs low and productivity high. Her solution? Implementing Avistar Video Conferencing to keep her Sales team connected without the expense of travel between remote offices and without the disconnect one feels on a standard telephone conference call.

"The presence provided by desktop video is unequaled for creating a cost-effective person-to-person interface for managing outsourcing - it ensures proper communication of requirements and issues, helps develop trust, transfer knowledge, define performance requirements and bridge the pitfalls of cultural differences".

Although many enterprises are eager to deploy converged voice and data

applications and services over IP, they see their legacy PBX systems and

upfront costs as roadblocks to the enhanced capabilities that IP would

bring. This paper demonstrates that legacy PBX equipment does not

have to be replaced for enterprises to begin a phased migration to IP

convergence. Dialogic® media gateway appliances make the

implementation of IP technology in PBX systems possible right

now, and with low upfront investment costs.

Hosted PBX Solutions by Cosmics Unified Communications plc.
As a complement to conventional direct sales methods, Cosmics Unified Communications (www.cosmics.com) have developed a complete on line business ordering communications service for smaller business owners and start up companies for simple transition from the traditional hard phone environment into the world of Fortune 500 Hosted Voice over IP Telephony.
The service is activated and administered through the web with a simple pay as you go model by logging in to our website www.sweetch.co.uk.
Users with a ‘single’ existing DSL line can select multiple numbers, IP phones and services and a range of low cost preconfigured IP handsets, ATA phone adapters and soft phones.
Businesses and staff no matter where they are located can be up and trading in a matter of days accessing all their communications through the inbox - with access to free peer-to-peer calls and free conference calls and huge off-net call savings.
Cosmics solution is hosted in our secure datacenters, and will move and grow with your business no matter how many people you may have. Whatever your business, choose an IP telephony solution from Cosmics. It will be the last telephone system you'll ever need.
Channel reseller opportunities’ are available for virtual or full partition to our IPCENTRIX billing platform as well as Interconnect and white-labeling of our sweetch.com ordering website.

Why choose Cosmics
- Benefit from a high quality combined IP/ATM international network with 24/7 support and worldwide coverage.
- Integrate your telephony and computer networks in your headquarters, branch or affiliate offices.
- Perform all your communications e.g. phone, email, SMS, IM, customer profile access, database interrogation, CRM, etc. from your office LAN.
- Integrate your mobile phones with your office LAN for record keeping and centralized billing.
- Manage your Voicemail from your PC with total control over phone, through email, and online.
- Acquire international phone numbers in 60 countries as you grow.
- Integrate your off site workers in your telephony network no matter where they live.
- Reduce your communication costs and increase your productivity.
- Ensure a pleasant customer experience with efficient business processes.

Cosmics Unified Communications PLC
Hosted IP Telephony'Wholesale' Service Provider
Coppergate House
16 Brune Street
London
E1 7NJ England
Main Tel: +44-(0)203 031 8200
Fax: +44-(0)207 953 8485
Website: www.cosmics.com
Email: sales@cosmics.com